Resident research panel launched

We have launched an online research panel – and more than 3,700 residents have already signed up to take part. It aims to get feedback to help us improve our services to you.

The panel aims to better understand residents’ opinions on a range of topics via fortnightly surveys, and in turn to use this feedback to improve our services.

Over 500 people have also joined the panel’s Facebook group, where there are more opportunities to feedback and discuss issues.

The first of the fortnightly surveys generated some interesting insights. When thinking about where they live, residents said the top three housing issues are:

  • Risk of antisocial behaviour (81%)
  • General condition of their home (81%)
  • General condition of the building or estate they live in (79%).

Looking at a wider range of topics, housing ranked alongside the NHS and concern about crime among the top three issues of importance to residents.

Panel members also told us that they would like to discuss the following: repairs, what we’re doing to improve our services, communicating with L&Q, complaints, parking, ASB, service charges, right to buy/options for moving, visibility and communication.

Panel organisers will cover these topics in the coming months and use the feedback to influence and shape our activity – and next time we’ll share the results from our survey on fire safety.

If you have any questions about the panel or would like to join, please contact l&qcustomerpanel@lqgroup.org.uk